We handle the entire insurance claim process for you. You call us, we deal with your insurer, and you only pay your excess. Here's exactly how it works.
At Central Auckland Windscreens, the majority of our work comes through insurance claims. We deal with all the major New Zealand insurers — AA, State, AMI, Vero, FMG, Tower and more. Our process is simple: you call us, we handle the claim paperwork, and we invoice your insurer directly. In most cases, the only cost to you is your excess.
The fastest way to start your claim is to call us directly on 09 636-5556. Have the following ready:
We will tell you immediately whether your damage needs replacement (our specialty) or if it is a small repairable chip that should go to a chip-repair specialist.
Once we have your details, we contact your insurer directly and submit the claim on your behalf. This includes:
You do not need to fill out forms or spend time on hold with your insurance company. We do all of this for you.
Once the claim is approved, we source the correct glass for your vehicle and book a mobile appointment at your home, workplace or wherever is convenient. For common vehicles, we can usually fit the glass the same day or next day.
We will also advise whether your vehicle needs ADAS recalibration after the windscreen replacement. Many newer vehicles have a forward-facing camera that must be recalibrated so safety systems like lane-keep assist and autonomous emergency braking work correctly. If recalibration is needed, we arrange it as part of the job.
We arrive at your location, remove the damaged glass, fit the new OEM-quality windscreen using manufacturer-approved adhesives, and advise you of the safe drive-away time. Most replacements take around two hours.
After the job, we invoice your insurance company directly. You only pay your excess (if any). We provide a workmanship guarantee on every replacement.
We deal with all major New Zealand car insurance providers, including:
Excess amounts vary by insurer and policy. Typical windscreen excesses in NZ range from $0 to $150 for comprehensive policies with windscreen cover. Some insurers offer an excess-free windscreen add-on for around $30–$50 per year.
We recommend checking your policy documents or calling your insurer to confirm your excess amount. If you are unsure, give us your insurer's name when you call and we can tell you what to expect.
No problem. We will give you a firm, fair price up front with no hidden costs. Call 09 636-5556 for help. We can also advise whether your damage is repairable (which costs less) or needs full replacement.
Most NZ insurers do not count windscreen claims against your no-claims bonus, but policies vary. Check with your insurer or ask us when you call.
Yes. In New Zealand, you have the right to choose your own repairer even if your insurer has preferred partners. We work with all insurers and are happy to handle your claim.
From your first call to completion, most claims are resolved within 24–48 hours. Same-day replacement is available for common vehicles.
We handle ADAS camera transfer and recalibration as part of the replacement. This is essential for vehicles with lane-keep assist, adaptive cruise control or autonomous emergency braking.
Call our helpline and we will handle the entire claim process for you.