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How to File a Windscreen Insurance Claim in NZ

The complete step-by-step guide to getting your windscreen replaced through insurance in New Zealand. We handle the paperwork for you.

Filing a Windscreen Insurance Claim Is Easier Than You Think

If you have comprehensive car insurance in New Zealand, your policy almost certainly covers windscreen replacement. The best part? You do not have to deal with the paperwork yourself. At Central Auckland Windscreens, we handle the entire claim process from start to finish. Here is exactly how it works.

Step 1: Check Your Policy Covers Windscreen Replacement

Most comprehensive car insurance policies in NZ include windscreen cover as standard. Some insurers also offer an excess-free windscreen add-on for about $30–$50 per year. Here is what the major insurers typically offer:

Step 2: Call Central Auckland Windscreens

Instead of calling your insurer first, call us on 09 636-5556. We will:

Have ready: your vehicle make, model, year, registration, and insurance company name.

Step 3: We Handle the Paperwork

We contact your insurer, submit photos of the damage, provide our estimate, and get claim approval. You do not fill out any forms or wait on hold.

Step 4: Mobile Replacement at Your Location

Once approved, we source the correct glass and come to your home or workplace. Most replacements take 1–2 hours. We invoice your insurer directly.

What Will I Pay?

Most customers only pay their policy excess, which typically ranges from $0 to $150 for windscreen claims. If you have an excess-free windscreen add-on, you pay nothing.

Does a Windscreen Claim Affect My No-Claims Bonus?

Most NZ insurers do not count windscreen claims against your no-claims bonus, but this varies by policy. Check your policy documents or ask us when you call.

What If I Do Not Have Insurance?

No problem. We will give you a firm, fair price up front. Standard vehicle replacements typically cost $250–$500. Call 09 636-5556 for a price.

Ready to start your claim? Call 09 636-5556 and we will handle everything.

Read our full insurance claims page →

Start Your Insurance Claim Now

Call our helpline and we will handle the entire process.

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